Koon B
Koon B Help Center
Find local gems nearby, meet up safely, and get help with your Koon B account.
Contact us
If these answers are not enough, email the address below. Include your language, the account you use, and what you need help with. We read every message and reply as soon as we can.
Support email: support@koonb.com
Frequently asked questions
What is Koon B?
Koon B is a local marketplace from Koon B Co., Ltd. for buying and selling nearby, discovering standout items, and arranging public meetups. The app and website share the same Koon B product.
How do I buy on Koon B?
Choose a nearby area, search or browse listings, then use in-app chat to confirm the item, price, and meetup. Koon B is built for local handoff, not long-distance shipping.
How do I list something?
Create a listing with photos or a short video, a clear description, and the area where you can meet. Buyers see an approximate neighborhood, not your exact address.
How do I meet safely?
Meet in a busy public place, keep details in Koon B chat, and do not send money off-platform if something feels wrong. Report safety issues in the app and email us.
How does phone sign-in work?
Koon B verifies accounts with an SMS one-time code. Use a number that can receive SMS. If a code does not arrive, wait for the in-app timer, then request a new one. Never share the code.
What is Skin Journal?
Skin Journal is a private skin log, not a medical diagnosis tool. Photos and notes stay with your account and are not shown as public listings. See the Privacy Notice for details.
How do Koon B ads work?
Optional Koon B product and brand ads are off by default. We do not use third-party cross-site tracking for this. You can turn the choice on or off in Settings.
How do I access or delete my data?
Use in-app settings where available, or email support@koonb.com or privacy@koonb.com and say what you need. We may ask you to verify the account first.
How do I contact support?
Use the email below for account, listing, deal, or safety help. Do not send OTP codes, passwords, or full payment-proof files in email.